Shipping & Return Policy
Shipping Policy
At NAGHA Exports & Imports, we are committed to delivering your orders promptly and efficiently. Below is an overview of our shipping policy:
- Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.
- Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and the shipping method selected.
- Order Tracking: Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
- International Shipping: We currently ship worldwide. International shipping rates and delivery times will vary depending on the destination.
- Shipping Delays: Please note that unforeseen events such as severe weather or customs delays may impact shipping times. We appreciate your understanding.
Return & Refund Policy
Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.
- Return Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.
- Return Process: To initiate a return, please contact our customer support at naghaexporta@gmail.com with your order details. We will guide you through the process and provide a return shipping label if applicable.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refunds may take 5-7 business days to appear in your account.
- Exchanges: If you need to exchange an item, please contact us within 30 days of your purchase. We will arrange for the exchange of the product subject to availability.
- Non-Returnable Items: Certain items are not eligible for return, including custom products, clearance items, and gift cards.
Contact Us
If you have any questions about our Shipping & Return Policy, please contact us:
